Privacy Statement

WHY THIS STATEMENT?

Arena Events BV attaches great importance to protecting your privacy and personal data. We use your personal data only in accordance with the Privacy Act and other relevant applicable legal regulations. Any reference in this Privacy Statement to the Privacy Act is a reference to the Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data. Any reference to the Regulation is a reference to the Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

By means of this Privacy Statement, Arena Events wishes to draw your attention to any processing operations relating to this data and to your rights. By using our website you explicitly consent with possible processing operations by Arena Events.

This Privacy Statement may be subject to updates and changes in the future. It is up to you to consult this document on a regular basis. Any substantial change will always be clearly communicated on the Arena Events platform.

WHO PROCESSES THE PERSONAL DATA?

The website www.serrepopup.be is an initiative of:

Arena Events BV (Hereinafter referred to as: "MEMBER")

Ottergemsesteenweg Zuid 808 b41

 9000 Ghent

 Belgium

VAT number: VAT BE 0836 260 556

E-mail: event@thearena.group  

Telephone number: +32 9 335 90 84

 

WHAT KIND OF DATA ARE BEING PROCESSED?

Arena Events undertakes to process only those data which are relevant and necessary for the purposes for which they were collected. Arena Events may process the following categories of personal data

  • Identification data

  • Financial details

  • Personal data

  • Physical data

  • Living habits

  • Family composition

  • Leisure and interests

  • Memberships

  • Consumption habits

  • Data on education and training

  • Data concerning profession and job


FOR WHAT PURPOSES ARE MY PERSONAL DATA BEING USED?

Arena Events collects personal data to provide you with a safe, optimal and personalized user experience. The collection of personal data increases with your increased use of the website and our online services.

Data processing is essential for the functioning of the website and its services. Processing is carried out only for the following specified purposes:

  • Providing you with access to your user profile.

  • Offering and improving a general and personalised service; including billing purposes, offering information, newsletters and offers that are useful and/or necessary for you, obtaining and processing user reviews and providing support.

  • Offering and improving the products provided; personalised and specific products based on information and data provided.

  • The detection of and protection against fraud, errors and/or criminal conduct.

  • Marketing purposes

When visiting the Arena Events website, some data are collected for statistical purposes. Such data is necessary to optimize the use of our website. These data are: IP address, presumed place of consultation, hour and day of consultation, which pages were visited. When visiting the Arena Events site, you agree to this collection of data for statistical purposes as described above.

The user always provides Arena Events with his or her personal data in order to exercise a certain degree of control. Should certain data be incomplete or apparently incorrect, Arena Events reserves the right to postpone certain expected actions temporarily or permanently.

Personal data are processed only for internal use within Arena Events.

Therefore, we can reassure you that personal data will not be sold, transferred or communicated to third parties related to us. Arena Events has taken all possible legal and technical precautions to avoid unauthorized access and use.

WE ALSO USE COOKIES!

During a visit to our website, "cookies" may be placed on your hard drive to better tailor the website to the needs of the returning visitor. Non-functional cookies help us to optimize your visit to the platform and to remember technical choices.

For a further understanding of how we use cookies to collect and process your personal data, please refer to our Cookie Statement.

If you want to consult the LID website, it is recommended that you have cookies enabled. How to disable cookies can also be found in our Cookie Statement.

WHAT ARE MY RIGHTS?

GARANTUEE OF LAWFUL AND SECURE PROCESSING OF PERSONAL DATA

Arena Events always processes your personal data fairly and lawfully. This includes the following guarantees:

  • Personal data is only processed in accordance with the defined and legitimate purposes of this Privacy Statement.

  • Personal data is only processed insofar as it is adequate, relevant and not excessive.

  • Personal data will be retained only as long as necessary to fulfill the described and legitimate purposes in this Privacy Statement.

The necessary technical and security measures are taken to minimize the risks of unauthorized access to or processing of personal data. In case of a breach of its computer systems, Arena Events will immediately take all possible measures to minimize the damage.

 

RIGHT TO ACCES/CORRECT/ERASE MY PERSONAL DATA

Upon proof of your identity as a User, you have a right to obtain a decision from Arena Events on whether or not your personal data are processed. Where Arena Events processes your data, you also have the right to access the personal data collected. If you wish to exercise your right of access, Arena Events shall do so within one (1) month of receiving the request. The request is made by registered mail or by sending an e-mail to welcome@arenaevents.be.  

Inaccurate or incomplete personal data can always be corrected. It is up to the User to correct inaccuracies and incompleteness in the first place. You may exercise your right of correction by providing Arena Events with an additional statement. Arena Events will act on this within one (1) month after receiving the additional statement.

You also have the right to have your personal data deleted by us without unreasonable delay. You can only invoke this right to be forgotten in the following cases:

  • When the personal data is no longer needed for the purposes for which it was originally collected;

  • When the personal data were collected on the basis of obtained consent and no other legal basis exists for the processing;

  • When objections are made to the processing and no overriding compelling legitimate grounds exist for the processing;

  • When the personal data were processed unlawfully;

  • When the personal data must be erased in accordance with a legal obligation.

Arena Events shall assess the presence of any of the aforementioned cases.

 

RIGHT TO RESTRICT/OBJECT TO THE PROCESSING OF MY PERSONAL DATA

User has the right to obtain a restriction on the processing of your personal data:

  • During the period necessary for Arena Events to verify the accuracy of the personal data, in case of dispute;

  • When the data processing is unlawful and User requests the restriction of the processing instead of the erasure of the personal data;

  • When Arena Events no longer needs the User's personal data for the processing purposes and User needs the personal data regarding a legal claim;

  • During the period required by Arena Events to assess the presence of the grounds for erasure of personal data.

User shall also have the right to object at any time to the processing of his personal data. Arena Events shall hereafter cease processing your personal data, unless Arena Events can provide compelling legitimate grounds for processing your personal data which outweigh the User's right to object.


If the User wishes to exercise these rights, Arena Events shall act upon it within one (1) month of receiving the request. The request shall be made by registered mail or by e-mail to welcome@arenaevents.be.

 

RIGHT TO DATA PORTABILITY

User has the right to obtain the personal data provided to Arena Events in a structured, common and machine readable form. In addition, the User shall have the right to transfer these personal data to another data controller if the processing of the personal data rests solely on the User's obtained consent.

If the User wishes to exercise this right, Arena Events shall comply with it within one (1) month of receiving the request. The request shall be made by registered mail or by e-mail to welcome@arenaevents.be. 

RIGHT TO WITHDRAW CONSENT/RIGHT TO LODGE COMPLAINT

User has the right to withdraw its consent at any time. The withdrawal of consent shall not affect the lawfulness of the processing based on the consent before its withdrawal. In addition, the User has the right to lodge a complaint concerning the processing of his personal data by Arena Events with the Belgian Privacy Commission.

If the User wishes to exercise this right, Arena Events shall do so within one (1) month of receiving the request. The request must be made by registered mail or by e-mail to welcome@arenaevents.be.